Current vacancies
Youthline is a youth-centred community organisation that seeks to build communities where young people thrive. Youthline works with young people, their families and all those in our community supporting young people. We have been supporting young people across Aotearoa for more than 50 years, and we are well known as "the number one place for young people to reach out to for support."
Youthline Helpline Clinical Team Leader
Location - Auckland Central
Work Type - Full Time
Position Title - Helpline Clinical Team Leader
We are looking for an awesome person to help make a difference for young people/rangatahi nationwide. This role is a newly created one that will support in the expansion of an essential national service that has been there for kiwis for over 50 years.
Youthline is a youth-centred community organization that seeks to build communities where young people thrive. Youthline works with young people, their families and all those in our community supporting young people.
We are well known as “the number one place for young people to reach out to for support”.
What to expect in the role:
Do you have what it takes?
What's in it for you?
Don't miss this opportunity to make a difference to the youth of New Zealand and lead a dedicated team.
How to Apply
If the opportunity is of interest, please send us your resume and a cover letter to youthlinehr@youthline.co.nz. Please include details of your current professional registrations.
Youthline Helpline Clinical Team Leader
Location - Auckland Central
Work Type - Full Time
Position Title - Helpline Clinical Team Leader
We are looking for an awesome person to help make a difference for young people/rangatahi nationwide. This role is a newly created one that will support in the expansion of an essential national service that has been there for kiwis for over 50 years.
Youthline is a youth-centred community organization that seeks to build communities where young people thrive. Youthline works with young people, their families and all those in our community supporting young people.
We are well known as “the number one place for young people to reach out to for support”.
What to expect in the role:
- Hold accountability and a senior escalation point for clinical decision making
- Holding direct line management for a medium-sized team of staff and volunteers
- Provide a high standard of clinical support to clients via various mediums including phone, text, email, and webchat
- Lead and support the ongoing development of clinical best practice, policy, procedure, and training for the service
- Ensure a strengths based, person centred approach
- Provide ongoing clinical training and development to staff and volunteers
- Have a clinical leadership role within the national Youthline leadership team
- Build relationships with other mental health services and community organisations
- Support with media engagement
- Support the provision of on-call clinical support for the wider organisation as required
- Be available on weekends and evenings on occasion for trainings/orientations
Do you have what it takes?
- Qualified Mental Health Professional, with current certification as:
- Fully registered under the Health Practitioner Competence Assurance (HPCA) Act 2003 e.g. nurse, psychologist, psychotherapist, occupational therapist or,
- A fully registered alcohol and drug and/or gambling practitioner member of the Addiction Practitioners’ Association Aotearoa–New Zealand (DAPAANZ) or,
- A fully registered social worker.
- Proven experience in mental health
- Experience in leading a medium sized team or demonstrated capability to do so
- Skilled in identifying and assessing risk (suicide, care and protection, self-harm), safety planning, and interventions and ability to make effective, time sensitive clinical decisions and review incident reports
- Excellent written and verbal communication skills
- Able to build rapport with clients and their families / whānau quickly
- Ability to show empathy with a calm, non-judgemental manner
- Excellent time management and organizational skills
- Passion and knowledge in supporting young people
- Commitment to providing a culturally competent service and working bi-culturally
What's in it for you?
- Comprehensive funding for continued professional development
- Permanent Full Time 40 hours per week
- Monday to Friday with some later finishes / weekend hours as required
- Central Auckland location
- Join a growing, community-based organisation and a great team culture
- Exposure to working in a tele-health setting
Don't miss this opportunity to make a difference to the youth of New Zealand and lead a dedicated team.
How to Apply
If the opportunity is of interest, please send us your resume and a cover letter to youthlinehr@youthline.co.nz. Please include details of your current professional registrations.
Helpline Clinical Practitioner
Location - Auckland
Work Type - Part Time
Position Title - Helpline Clinical Practitioner
We are looking for an awesome person to help make a difference for young people/rangatahi nationwide. This role will support in the expansion of an essential national service that has been there for kiwis for over 50 years.
Youthline is a youth-centred community organization that seeks to build communities where young people thrive. Youthline works with young people, their families and all those in our community supporting young people.
We are well known as “the number one place for young people to reach out to for support”.
What to expect in the role:
Do you have what it takes?
Don't miss this opportunity to make a difference to the youth of New Zealand and join a dedicated team.
How to Apply
If the opportunity is of interest, please send us your resume and a cover letter to youthlinehr@youthline.co.nz. Please include details of your current professional registrations.
Location - Auckland
Work Type - Part Time
Position Title - Helpline Clinical Practitioner
We are looking for an awesome person to help make a difference for young people/rangatahi nationwide. This role will support in the expansion of an essential national service that has been there for kiwis for over 50 years.
Youthline is a youth-centred community organization that seeks to build communities where young people thrive. Youthline works with young people, their families and all those in our community supporting young people.
We are well known as “the number one place for young people to reach out to for support”.
What to expect in the role:
- Provide a high standard of clinical support to clients via various mediums including phone, text, email, and webchat
- Provide mentoring and support to Helpline volunteers and peer support to staff
- Work set rostered shifts from 8am - 12am in a collaborative team environment
- Make time sensitive clinical assessments and decisions and hold professional boundaries
- Ensure a strengths based, person centred approach
- Facilitate effective communication with support agencies
- Engage in ongoing training and development
- Be available on weekends and evenings on occasion for trainings/orientations
Do you have what it takes?
- Qualified Mental Health Professional, with current certification as:
- Fully registered under the Health Practitioner Competence Assurance (HPCA) Act 2003 e.g. nurse, psychologist, psychotherapist, occupational therapist or,
- A fully registered alcohol and drug and/or gambling practitioner member of the Addiction Practitioners’ Association Aotearoa–New Zealand (DAPAANZ) or,
- A fully registered social worker or,
- A counsellor fully registered with NZAC
- Proven experience in mental health
- Skilled in identifying and assessing risk (suicide, care and protection, self-harm), safety planning, and interventions and ability to make effective, time sensitive clinical decisions and review incident reports
- Excellent verbal and written communication skills
- Able to build rapport with clients and their families / whānau quickly
- Ability to show empathy with a calm, non-judgemental manner
- Excellent time management and organizational skills
- Passion and knowledge in supporting young people
- Commitment to providing a culturally competent service and working bi-culturally
- On-going professional development
- Auckland location in either Central Auckland or North Shore or Manukau
- Join a growing, community-based organisation with a great team culture
- Exposure to working in a tele-health setting
Don't miss this opportunity to make a difference to the youth of New Zealand and join a dedicated team.
How to Apply
If the opportunity is of interest, please send us your resume and a cover letter to youthlinehr@youthline.co.nz. Please include details of your current professional registrations.
Internships
Youthline runs internship programmes in some centres for those completing tertiary studies who are looking to get some work experience. To find out more, email supportcentre@youthline.co.nz.
