How it works?

Our phone counsellors and youth workers complete over 40 hours of formal training before they begin their roles. This training is run in evenings and Saturdays over a 3 month period, and is facilitated by experienced Youthline Members, as well as external facilitators with specialised knowledge.
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Topics covered in our formal training include:
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• Micro-counselling skills
• Group facilitation skills
• Adolescence
• Relationships communication
• Diversity
• Mental health resilience
• Cycle of abuse
• Managing crisis situations
• Change, loss, and grief