|
We love providing personal and group development courses to our volunteer base, as well as to many other community based groups.
We have received positive feedback on our communication courses and the capacity for participants to integrate empathetic interpersonal skills in their workplace and personal lives. Therefore, we have decided to extend our programme and share these methods throughout the wider community by providing the following specialised workshops to assist others to achieve a efficiently communicative working environment. As Youthline is committed to community development being accessible to all we wish to make this professional development opportunity available at a very modest cost to your organisation. We offer three different 3-hour workshops. Check out the three options below. Please note that all workshops will be held at your own premises and some customisation to your specific organisation or workplace can be accommodated. |
|
Strengthening communication with a focus on customer service
Youthline Wellington will design and deliver a 3 hour long workshop at your premise, for staff members who are in customer service or coaching roles. Group sizes are limited to ten to twenty-five participants.
The content will cover strength-based communication skills with a focus on empathetic interpersonal skills. The workshops will be delivered primarily by Shannan Wong, a Youthline Wellington Supervisor with over 10 years facilitation and customer service experience.
Information and materials will be diseminated through interactive activities, open discussions, small group work and handouts.
The content will cover strength-based communication skills with a focus on empathetic interpersonal skills. The workshops will be delivered primarily by Shannan Wong, a Youthline Wellington Supervisor with over 10 years facilitation and customer service experience.
Information and materials will be diseminated through interactive activities, open discussions, small group work and handouts.
Strengths-based communication and inter-personal support strategies
The aim of this workshop is to introduce effective communication skills and support strategies for participants to integrate into their work roles. The content will cover strength-based communication skills with a focus on empathetic interpersonal skills. Group sizes are limited to ten to twenty-five participants.
Team development and strengths-based communication
Our communities are growing more diverse in their population and as a result we are now connecting with a wider range of people with varied life experiences.
This workshop will build on participants’ ability to communicate and connect with empathy to each other.
Developing and practising strength-based communication techniques will be a core principle within this workshop.
This workshop will build on participants’ ability to communicate and connect with empathy to each other.
Developing and practising strength-based communication techniques will be a core principle within this workshop.