Auckland
Helpline Counselling
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Are you interested in providing basic counselling by text, phone, email and web chat to young people across New Zealand? Start your training to join one of three dynamic volunteer teams across the region - our hubs are located in Albany, Ponsonby and Papatoetoe. Learn more about the training pathway and the process to become a volunteer counsellor at Youthline.
For more information, or to register, please contact the team. |
What do volunteer counsellors do?
Our volunteer counsellors work over phone, text, email and web chat to support people of all ages (predominantly young people) who need help. The reasons people contact us vary, but these topics are covered extensively in the training as well as appropriate processes and counselling techniques.
What training is involved?
There are three stages to training in Auckland:
- Personal Development - Basic Youth and Community Counselling - Transition Each of these stages is designed to give you the grounding and tools you need to support others in their time of need. For full details about each of these courses, costs and the time investment, please download our training info pack. For those with a background in counselling or psychology, we do have a Fast Track option available. Please ask our team for more information about that by calling 09 376 6645. Do I need to have a background in psychology or a related field to volunteer?
No. No prior training is required to participate in our volunteer pathway, we provide the training you need.
Along the way you will be assessed to ensure you have the core competencies required to serve the individuals who contact us, but this process is friendly, strengths-based and all about learning. I'm not sure if this is right for me - can I talk to someone about volunteering?
Of course! We are happy to chat more about our training programmes, the process to becoming a volunteer and what to expect.
Feel free to call us at 09 376 6645, or if you prefer to email us, then send us a message. |
Events
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We run, host and are a part of a number of large events across the year, from the Auckland Marathon, Lantern Festival, Coca-Cola Christmas in the Park, Silo Park Cinemas, Pride Festival and many, many more. Our event volunteers get fun, exciting opportunities to give back, and meet new people. There are two main kinds of events we need volunteers for at Youthline:
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Youth Work
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If you're interested in exploring Youth Work as a potential career pathway, or if you want to incorporate work with young, dynamic and awesome people into your life, consider volunteering with our Youth Work teams.
These roles can include one-on-one mentoring, and (with support and training) group facilitation. Send us an email if this is something you might be interested in. We also provide a Level 4 New Zealand Certificate in Youth Work for those interested in a more formal training pathway. |
Skills-based
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We love skills-based volunteering. If you have a specific skill or specialty, and you are interested in contributing that to Youthline, please get in touch. In the past we have been lucky enough to work with HR specialists, Accountants, Actors, Web Developers, Musicians, Marketing and Communications specialists, Amazing Administrators, Comedians, Construction Workers and more. In your email please introduce yourself and tell us a little bit about what you do and how you'd like to volunteer (project-based, certain number of hours per week, in the office, remotely, etc) - it is always really helpful to receive a CV as well.
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Youth Advisory Group
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Have your voice heard, and shape the services and systems that matter to you. Youth Advisory Groups are small fun groups of diverse young people who together make decisions that make a difference for their communities.
If you're interested, let us know a little bit about yourself, why you're interested and where you're based. Someone from the team will get back to you with more information. |
What is a youth advisory group?
A Youth Advisory Group is a group of young people who provide input or undertake tasks for organisations, services, or projects related to youth. On of the primary roles of a Youth Advisory Group is helping organisations and services to get it right when working with youth.
DO i need skills or experience?
You don’t need any special experience or skills to join, just an interest in having your say and supporting your community. The groups are facilitated by Youth Workers who will support the group to develop the right skills to complete projects.
What kinds of things do they work on?
Youth Advisory Groups work on a range of things. Some examples are:
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Governance
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Occasionally we have openings on our Board of Trustees. If you believe you have something to contribute to Youthline Auckland at a Governance level, please contact us. We are interested in a range of people for these roles with backgrounds in community, business, law, finance, social services, creative arts and more.
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