Youthline Supporter Privacy Statement
This privacy statement explains how Youthline manages the personal information we collect in relation to our supporter activities, including fundraising, marketing and events. It explains what information we collect, why we need it, how we will use it and who we might need to share it with. It also explains how we protect personal information and your rights to access or correct the information we hold about you.
We may update this privacy statement from time to time, to reflect changes to privacy law or our operations. This privacy statement was last updated in June 2022.
We support young people throughout Aotearoa New Zealand
Youthline is a "with youth, for youth" organisation. Youthline’s purpose is to strengthen hauora through youth voice and youth choice. Within Youthline hauora means “health and wellbeing”. Youthline supports young people throughout Aotearoa New Zealand. We have been providing support to Kiwis aged between 12-24 years for more than 50 years. Youthline is a registered charity and we rely on the generous support of our partners, funders and supporters to continue to provide support to young New Zealanders.
1. What information we collect about you
We need to collect personal information about our community and stakeholders in order to manage these important relationships. We collect most of this information directly from our supporters, but we may also collect information from third-party agencies that have your authorisation to share this with us.
We may collect or create the following information about you:
A) Full name
B) Contact details – including your email address, address and phone number
C) Donation information – if you have made a donation, information about that donation, and your payment information
D) Interaction information – communications with you, about your support and involvement in events or activities
E) Event information – events you attend, registration details, and information required for health and safety purposes
F) Information about your use of our website – IP address and website usage information derived from cookie data
G) Feedback you provide to us and complaints – we often ask for comments, or feedback about our activities, and you can make a complaint if you are unhappy with something we have done
A word about cookies
We use cookies (text files that are placed on your hard disk by our web server) to manage the way you can interact with our website. You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website or apps.
2. We use your information to manage our supporter activities
Your personal information helps us to support the growth and success of Youthline, allowing us to communicate with our supporters, raise the funds we really need to do our work, and deliver successful community events and supporter activities. We do not share the personal information we collect about our supporters with any third parties.
We will use your information to:
A) Communicate with you about the work we are doing, and the ways you can support us
B) Process donations you have made to Youthline
C) Manage our events and other supporter or promotional activities
D) Plan for future supporter or promotional activities
E) Understand how you are interacting with our website and other digital platforms
You can opt out of receiving communications from us at any time
While we really value your support, and we love to tell our supporters about our great work, we respect your choices about receiving communications from us. You can opt out of receiving emails from us by clicking on the unsubscribe link at the bottom of the relevant email. You can also contact us using the details below to ask us to stop using your personal information.
We take good care of your information
We store all information in secure systems that can only be accessed by the right Youthline people, and only when they need it. We use secure cloud platforms to store and process information, including Microsoft 365 and other secure applications.
We take all reasonable steps to protect the personal information we hold from loss, misuse or unauthorised access, modification or disclosure, including:
You can access or correct your information any time
You have the right to ask us for a copy of the information we hold about you, or to ask us to correct it if you think it is wrong. We will never charge you for making a request. To make a privacy request, update your information, or tell us about any concerns, please:
Tell us if you have concerns about your information
If you have any concerns about the way we have collected, used or shared your information, or you think we have refused a request for information without a good reason, then please let us know using the contact details above and we will try our best to resolve them.
If we cannot resolve your concerns, you can also make a complaint to the Office of the Privacy Commissioner by:
This privacy statement explains how Youthline manages the personal information we collect in relation to our supporter activities, including fundraising, marketing and events. It explains what information we collect, why we need it, how we will use it and who we might need to share it with. It also explains how we protect personal information and your rights to access or correct the information we hold about you.
We may update this privacy statement from time to time, to reflect changes to privacy law or our operations. This privacy statement was last updated in June 2022.
We support young people throughout Aotearoa New Zealand
Youthline is a "with youth, for youth" organisation. Youthline’s purpose is to strengthen hauora through youth voice and youth choice. Within Youthline hauora means “health and wellbeing”. Youthline supports young people throughout Aotearoa New Zealand. We have been providing support to Kiwis aged between 12-24 years for more than 50 years. Youthline is a registered charity and we rely on the generous support of our partners, funders and supporters to continue to provide support to young New Zealanders.
1. What information we collect about you
We need to collect personal information about our community and stakeholders in order to manage these important relationships. We collect most of this information directly from our supporters, but we may also collect information from third-party agencies that have your authorisation to share this with us.
We may collect or create the following information about you:
A) Full name
B) Contact details – including your email address, address and phone number
C) Donation information – if you have made a donation, information about that donation, and your payment information
D) Interaction information – communications with you, about your support and involvement in events or activities
E) Event information – events you attend, registration details, and information required for health and safety purposes
F) Information about your use of our website – IP address and website usage information derived from cookie data
G) Feedback you provide to us and complaints – we often ask for comments, or feedback about our activities, and you can make a complaint if you are unhappy with something we have done
A word about cookies
We use cookies (text files that are placed on your hard disk by our web server) to manage the way you can interact with our website. You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website or apps.
2. We use your information to manage our supporter activities
Your personal information helps us to support the growth and success of Youthline, allowing us to communicate with our supporters, raise the funds we really need to do our work, and deliver successful community events and supporter activities. We do not share the personal information we collect about our supporters with any third parties.
We will use your information to:
A) Communicate with you about the work we are doing, and the ways you can support us
B) Process donations you have made to Youthline
C) Manage our events and other supporter or promotional activities
D) Plan for future supporter or promotional activities
E) Understand how you are interacting with our website and other digital platforms
You can opt out of receiving communications from us at any time
While we really value your support, and we love to tell our supporters about our great work, we respect your choices about receiving communications from us. You can opt out of receiving emails from us by clicking on the unsubscribe link at the bottom of the relevant email. You can also contact us using the details below to ask us to stop using your personal information.
We take good care of your information
We store all information in secure systems that can only be accessed by the right Youthline people, and only when they need it. We use secure cloud platforms to store and process information, including Microsoft 365 and other secure applications.
We take all reasonable steps to protect the personal information we hold from loss, misuse or unauthorised access, modification or disclosure, including:
- Working closely with our IT provider, Acronym, on IT risk assessment and mitigation.
- Maintaining a Monitoring Computer Security and Usage Policy, which sets out employee expectations and obligations, including sections on security of digital technology and information, personal security of digital information and physical protection of our digital technology.
- Training our employees and volunteers on information security and awareness.
You can access or correct your information any time
You have the right to ask us for a copy of the information we hold about you, or to ask us to correct it if you think it is wrong. We will never charge you for making a request. To make a privacy request, update your information, or tell us about any concerns, please:
- Call us on: 09 376 6645
- Email us at: privacy@youthline.co.nz
- Write to us at: Attention: Privacy Officer, Youthline, P.O Box 8670, Symonds Street, Auckland 1150
Tell us if you have concerns about your information
If you have any concerns about the way we have collected, used or shared your information, or you think we have refused a request for information without a good reason, then please let us know using the contact details above and we will try our best to resolve them.
If we cannot resolve your concerns, you can also make a complaint to the Office of the Privacy Commissioner by:
- Completing an online complaint form at www.privacy.org.nz
- Writing to the Office of the Privacy Commissioner, PO Box 10-094, The Terrace, Wellington 6143