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Tough talk

Anger
Identifying triggers
Constructive conflict
Ways of dealing with anger
Referral and information resources
Communication
Assertive communication vs. aggressive or passive communication
Saying no and setting boundaries
Non verbal communication

Negotiation skills
Saying no
Dealing with conflict
Compromise


Bullying
Understanding bullies and victims
What is unacceptable behaviour
Dealing with bullying
Getting support
Supporting a friend


Cost
To find out more or to book a seminar, supportcentre@youthline.co.nz