How it works?

To become a volunteer on the Helpline you first need to complete basic counselling training. 

We know if you decide to become a volunteer you will gain a great deal of satisfaction and develop new skills that often forms a solid base for future careers in counselling and related fields which is widely known and respected in the community.

Training takes places at least twice a year. On completion of the training a potential volunteer will be able to understand and/or demonstrate:

• How Youthline operates
• Client centered counselling
• Self-awareness
• Communication
• How to manage difficult issues
• Peer and self-assessment
• Empathy and rapport building
• An ability to encourage disclosure and gather information

Commitment
We require you to attend all of the training, to ensure you are well equipped to manage the calls you receive from the Helpline.

Your commitment to Youthline requires you to stay with Youthline for at least one year, to cover two telephone duties a month and to attend compulsory monthly supervision/trainings.

We aim to provide a professional and a high standard of training for our telephone counsellors and the training programme is facilitated by a professional counsellor.

Course Fees
The bulk of the training cost is covered by grants, however there is a short fall, therefore we ask for a $120.00 registration for the Basic Training however if you are unable to meet this financial commitment, please let us know and some other arrangement can be made.

Intakes
We run two intakes throughout the year, usually in March and August. The training runs on 11 week nights and 1 weekend.

For more information, please get in touch. 

Contact Us