Youthline
  • Get Help
    • Counselling >
      • Phone Counselling
      • Text Counselling
      • Web Chat Counselling
      • Email Counselling
      • Video Counselling
      • Face to Face Counselling
    • Mentoring >
      • Face to Face Mentoring
      • Young Parent Payment
      • Youth Payment
      • N.E.E.T
      • Online, Text & Phone Mentoring
    • Employment
    • Parents and Whānau
    • Community Organisations
    • Schools
    • NZ Family Service Directory
  • Learn & Grow
    • Volunteer >
      • Volunteer Auckland
      • Volunteer Palmerston North
      • Volunteer Wellington
      • Volunteer Christchurch
      • Volunteer Dunedin
      • Volunteer Southland
      • Volunteer Nelson Tasman
      • Volunteer Malborough
    • Good2Great
    • Programmes
    • Training
    • Info and Resources >
      • Best Practice
      • Info for Media and Students
      • Research & Policy Development
    • Action Education
  • Contribute
    • Donate
    • Volunteer
    • Fundraise
    • Events
    • Partnerships
    • Youthline Store
  • Advice Hub
    • Stories
    • Body >
      • Body Image
      • Sex
      • Abuse
      • Growth & Puberty
      • Drugs
      • Alcohol
    • Social >
      • Conflict
      • Relationships
      • Friendships
      • Peer Pressure
      • Bullying
      • Sexual Orientation & Gender Identity
    • Mind >
      • Self-Confidence
      • Suicide
      • Grief & Loss
      • Identity
      • Anger
      • Depression
      • Anxiety & Panicking
      • Self-Harm
      • Stress
    • Beyond School >
      • Goal Setting & Decision Making
      • Employment
      • Student Life
      • Independence
      • Managing Money
      • Our Society
      • Legal Help
  • About Us
    • Our Centres
    • Work With Us
    • ASB Partnership
Free call 0800 376 633 | Free text 234 | Webchat
Donate Need Help?

Complaints Procedure

Complaints Procedure

Statement of Complaints
Youthline Centres aim to foster good working relationships between employer, employees, volunteers, contractors and Youthline’s Clients. We will manage any complaints with honesty and realness reflecting Youthline’s values and seeking the best possible resolution for all, whilst keeping in mind Youthline’s Paramount Policy Standard One “Safety and Wellbeing of Young People is our paramount Policy”. This process is intended to comply with the Health and Disability Commissioner’s Code of Health and Disability Services Consumers’ Rights Regulation 1996.

Dealing with Complaints
Youthline is a learning organisation and will continuously use feedback to improve or develop our services to young people and the community. In the first instance please speak to a member of staff about your feedback to determine whether your feedback can be resolved. We will work to resolve your feedback as soon as possible.

What happens after I have made a complaint? Complaints can be made either verbally or in writing. Should you wish to make a complaint the following procedure will be followed:
  1. A member of staff will take some details about your complaint and pass onto the relevant Youthline manager
  2. Once received your will be sent an acknowledgment of your complaint within 24 hours
  3. An investigation will take place to determine the nature of your complaint and you may be contacted for further information
  4. After the complaint has been investigated you will be notified of the outcome of your complaint in writing

Contacting us
If you wish to make a complaint or to receive a full copy of our complaints procedure you can contact us using the following details.
09-376 6645
complaints@youthline.co.nz ​

About Youthline

About us
​​Our centres
Career opportunities
​Media enquiries
Partnerships
​Privacy Policy
Picture

Contact us

Free call 0800 376 633
Free text 234
talk@youthline.co.nz
Webchat

Complaints Procedure

Subscribe to our newsletter

* indicates required
© COPYRIGHT 2017. ALL RIGHTS RESERVED.
  • Get Help
    • Counselling >
      • Phone Counselling
      • Text Counselling
      • Web Chat Counselling
      • Email Counselling
      • Video Counselling
      • Face to Face Counselling
    • Mentoring >
      • Face to Face Mentoring
      • Young Parent Payment
      • Youth Payment
      • N.E.E.T
      • Online, Text & Phone Mentoring
    • Employment
    • Parents and Whānau
    • Community Organisations
    • Schools
    • NZ Family Service Directory
  • Learn & Grow
    • Volunteer >
      • Volunteer Auckland
      • Volunteer Palmerston North
      • Volunteer Wellington
      • Volunteer Christchurch
      • Volunteer Dunedin
      • Volunteer Southland
      • Volunteer Nelson Tasman
      • Volunteer Malborough
    • Good2Great
    • Programmes
    • Training
    • Info and Resources >
      • Best Practice
      • Info for Media and Students
      • Research & Policy Development
    • Action Education
  • Contribute
    • Donate
    • Volunteer
    • Fundraise
    • Events
    • Partnerships
    • Youthline Store
  • Advice Hub
    • Stories
    • Body >
      • Body Image
      • Sex
      • Abuse
      • Growth & Puberty
      • Drugs
      • Alcohol
    • Social >
      • Conflict
      • Relationships
      • Friendships
      • Peer Pressure
      • Bullying
      • Sexual Orientation & Gender Identity
    • Mind >
      • Self-Confidence
      • Suicide
      • Grief & Loss
      • Identity
      • Anger
      • Depression
      • Anxiety & Panicking
      • Self-Harm
      • Stress
    • Beyond School >
      • Goal Setting & Decision Making
      • Employment
      • Student Life
      • Independence
      • Managing Money
      • Our Society
      • Legal Help
  • About Us
    • Our Centres
    • Work With Us
    • ASB Partnership