Research
Evaluation processes are essential so that we continue to reflect on and develop our ability to be with young people and their families effectively. All services provided by Youthline have evaluation processes in place. All Youthline personnel are in peer and professional supervision processes.
Full evaluation reports covering our training programmes both for our personnel and the wider youth services community are available upon request as are evaluation reports for our specialist youth services.
Programme Evaluation Process
We are constantly looking for ways to improve our programmes to ensure that they remain relevant and effective for young people and their families.
We ask all participants to comment on their experience of being involved in a Youthline group or session. This information is processed in order to give a qualitative overview of their experience and the effectiveness of our work.
We have advanced this evaluative process further by instigating a rating system that allows a quantitative perspective and comparison between group programmes. The participants give the programme a rating for various aspects that include: programme participation, personal participation, interest value, co-ordination, presentation clarity, relevance and whether the goals of the programme were achieved.
Each of these aspects is then given an overall rating whereby we can calculate the evaluation out of 100. This provides us with a clear indication of whether the programme is successful and a comparison between programmes.
Research
As well as equipping young people to manage individual concerns, Youthline also aims to address youth issues at community and national levels. Youthline seeks to find a voice in all forums to address the wellbeing of youth.
In keeping with youth development principles, we believe research needs to involve young people in all aspect of the research process.
Because we involve young people in all levels of our organisation we have a unique opportunity of being able to act in both consultancy and advocacy roles. Our data collection and evaluation processes can inform the policy making process by providing a robust range of data.
If you would like any further information on Youthline research projects or processes, please click here to email Jayne Lowry, Clinical Services Manager.
Current Projects
Best practice reviews for clinical services and youth development programmes.
An international review on the effectiveness of help lines.
A national school survey on young people views.
A Manukau based survey of young people’s view on their needs.
A resource development of Youth Worker competencies.
A resource development – A Model of Youth Development for Manukau City.
Pathways to Youth Resilience Study – Whaia To Huanui Kia Toa
Past Research
Each year Youthline undertakes a research, evaluation or survey project. Some of our recent topics have included:
What would a health service for alternative education students look like? Review of best practices (2008)
Are we doing a good job? Providing evidence for the effectiveness of Youth One Stop Shops (2008)
Parenting Teenagers: A review of best practice principles In New Zealand parenting programmes (December 2006)
Youth_Engagement_Project_ (December 2006)
Counties Manukau Pacific One-Stop-Shop (December 2006)
Young Men's View on Risk-taking Behaviours (1998)
Youth Directory - Runaway Youth Referral List
Young Men's Sexual & Reproductive Health Report 1999
A North Island Youth Voice on Sexual and Reproductive Health
A review of services for Asian youth.
Literature review on health seeking behaviours.
An international review of current trends in the provision of help line services.
A review covering Youthline face to face and family therapy teams.
A survey of young peoples’ knowledge of Youth Services.
The Manukau Youth Development Model
Therapeutic Texting: Understanding Text Messaging as an E-therapy
Positional Papers
Best Practice Papers
Contact Youthline
Helpline 0800 37 66 33
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Email talk@youthline.co.nz
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