Identifying triggers
Constructive conflict
Ways of dealing with anger
Referral and information resources

Communication

Assertive communication vs. aggressive or passive communication
Saying no and setting boundaries
Non verbal communication

Negotiation skills

Saying no
Dealing with conflict
Compromise

Bullying

Understanding bullies and victims
What is unacceptable behaviour
Dealing with bullying
Getting support
Supporting a friend

Cost

To find out more or to book a seminar, phone: 09 376 6645