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The volunteer training process is a pathway for people who wish to become phone counsellors.

Volunteers are expected to stay with Youthline for a minimum of one year after finishing, to put back in to the organisation what they have learned.

The training process involves being with a group of people on an ongoing basis for supervision, training and support. The focus is on continuing personal and skill development in order to move to assessment to work solo in the hub.


Stage I - Personal Development Programme
This stage is concerned with developing your self awareness, building a sense of trust, and learning communication and active listening skills in a group of up to 16 people.

Stage II - Basic Youth & Community Counselling Skills Course
The training includes learning helping and relationship skills, as well as learning basic skills for our Youth Helpline, the Hub, Internet, other first point of contact areas, youth and community events, and what it means to be a Youthline member.

Stage III - Marae Hui
This is a residential weekend, focusing on our development as a community of Youthline people in Aotearoa. The Marae Hui is run once a year, with dates to be confirmed. If you are eligible for this, you will be given more information closer to the time.

Stage IV - Transition Training Group
This involves fortnightly group meetings plus at least one training seminar evening per month. It brings together all the skills learned previously, and also involves being linked to senior Youthliners in a mentoring role.

We consider ongoing opportunities for volunteers, including supervision to be essential. After becoming a solo hub volunteer, the following groups are available:
1. Supervision – Ongoing Training & Development
2. Outreach – Public Education Networking Group
3. Advanced Personal Development
4. Youthline Mentoring
5. Mentoring and facilitation of Youth Development programmes
6.Group Dynamics and Facilitation of Training Programmes

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