What happens when I make a call to the Youth Help Line, who do I talk to?
When you phone, someone in your region answers the phone and will introduce themself, ask you a little about your self and how they can help. They will also tell you some basics about confidentiality and some of the things they can and can't do.
You can say anything you want in confidence and there will not be any comeback. In fact, you don't even need to use your own name.
If you are in a difficult position they may ask you how they can help and may offer some ideas, but we are not in the business of making judgments or telling you what to do. We are in the business of working stuff out together. This may take one call, or many calls - it's up to you.
If you phone, email or visit us we will not judge or criticise you or tell you what to do. We might ask you how you are feeling and invite you to talk about your feelings. We provide a safe and accepting environment to give you the time and space that you need to talk if you want to.