Key Staff Contacts

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Youthline Auckland Organisational Overview

Trying to work out who you need to get in touch with at Youthline? Here are a list of key contacts at Youthline Auckland.

Youthline Auckland Executive Team

Youthline Auckland CEO and National Spokesperson - Stephen Bell, This e-mail address is being protected from spambots. You need JavaScript enabled to view it  

Stephen joined Youthline in 1985 (when he was youngish), and has a passion for developing the community of Youthline to respond to the needs of the wider community.  Stephen worked for 15 years in the corporate world before moving to  the health sector and qualifying as a registered comprehensive nurse.  Stephen's work with Youthline took him into providing Family Court linked “Stopping Violence” programmes for ten years and developing a range of Youth programmes including Youthline’s personal development programme.

Stephen strongly believes in Youthline’s vision, which is to develop communities where young people are encouraged to reach their potential.  He has served on many sector bodies and is currently on the Board  of the national youth sector organisation Ara Taiohi. Stephen is also a Member of the New Zealand Order of Merit - an acknowledgement of his lifelong dedication to providing quality services to youth.

 

Stephen’s focus as Youthline’s CEO is on achieving the goals that are developed within the organisation. He is proud to serve Youthline in assisting us to achieve all we can for young people and their families.

 

Executive Assistant to the CEO - Sharon Oveinikovas, This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Working alongside CEO Stephen Bell as his EA Sharon also holds the secretariat role for the organisation.  In addition to this her role involves a continuous focus on process improvement. Originally from Hawkes Bay Sharon lived overseas for 8 years in Australia, England and France.  Sharon returned to NZ with a wide range of experiences from the corporate world where she has worked her way from a junior administrator to more senior positions including where she was involved in projects that ranged from the development of new services to firm wide process efficiency projects.  Sharon is also part of the Drama Toolkit and is a Youthline volunteer helpline counsellor.

 

Clinical Services Manager - Glenda Schnell, This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Glenda Schnell, an occupational therapist by profession, has worked in a wide range of clinical areas, predominantly in the mental health field, and held leadership/management positions for Counties Manukau DHB mental health services over the past six years. She has a Master of Health Science, having completed child and adolescent mental health, youth health, counselling for addictions, management and quality post graduate papers. She has also completed the Blueprint Executive Leadership and Management Programme in 2009.

Upon arriving in New Zealand from South Africa in 2001, Glenda worked as Senior Occupational Therapist at the Child and Family Unit, Starship Hospital (ADHB) working with children and youth with acute mental illness. She has subsequently worked as professional leader – occupational therapy (CMDHB), providing clinical leadership to staff and ensuring clinical competence and professional development. She was responsible for leading a number of organisational and sector projects.


Glenda comes to Youthline from her current role as Programme Manager - mental health, funding and planning (CMDHB) and brings with her a broad understanding of the health sector and has abilities in relationship management, procurement, use of information, strategic planning, implementation and evaluation.

 

Information Services and Projects Manager - Nao Guy, This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Nao joined Youthline in early 2007 after completing a Bachelor of Arts degree at the University of Auckland, majoring in Political Studies and History. Nao leads the Information Services and Projects team that is at the forefront of digital helpline innovations, utilising new technologies across a wide range of services and mediums to engage with young people via mediums that best suit their needs and preferences. The team works to produce innovative applications and systems to ensure young people receive the best possible service and access to information, involving young people in the process of development and service delivery wherever possible.


Nao is on the “New Technologies Advisory Council (NTAC)” of Child Helpline International (a grouping of over 200 child helplines from around the world), with a membership of four key helplines who are active in new technology developments, and key players in the online and telecommunications world, including a member of the International Telecommunications Union (the United Nations specialised agency for information and communication technologies). Nao is also on the Management Support Group for Youthlaw, and facilitates the work of the Youth Urge Advisory Group, a national group of young people who assist Youthline with the development of new tech and online services.

 

Volunteer Training Manager - Cathy Aiavao, This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Cathy holds a Diploma in Commonwealth Youth Development from the University of the South Pacific, Post Grad Certificate in Human Resources Management, Post Grad Diploma in Business Administration and is in the process of gaining her Masters in Business Administration.  Cathy started with Youthline in December 2007 as the Programme Coordinator moving into the Volunteer and Training Services Manager role a year later.

 

Fundraising Manager - Susanne Ritzenhoff, This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Susanne is an experienced manager with a wide-ranging background in managing not-for-profit organisations, from “start-up” to complex project management. Susanne studied economics and business administration at the university of Witten/Herdecke, Germany.  Since coming to New Zealand in 1996, she has been fortunate to combine her passion in the arts with her professional career. Susanne’s roles have encompassed fundraising, sponsorship, marketing, human resource and stakeholder management. This has included the management of construction projects with a team of 15 consultants, implementation of financial and procurement systems for ticketing, accounting and website development.


Susanne has completed the development of the new performing Arts venue Q Theatre. Two years ago, Susanne graduated from the Committee for Auckland Future Leaders Programme and has completed a Project Management course along with health and safety courses.


Susanne comes to Youthline motivated by her strong sense of the value of community and her longstanding interest in education and youth development.

 

Youthline Auckland Staff Team Key Contacts

Youthline Reception - This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Sales and Events Representative - Dominic Boekweit, This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Funding Coordinator - Sarah Hanson, This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Youthline Manukau Manager - Mark Esekielu, This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Call Centre Coordinator - Wendy Cuiffe, This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Specialty Assessment Service Team Leader - Amber Davies, This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

 

 

 

For any other enquiries, or if you would like to talk over the phone, please contact Youthline Auckland Reception on (09) 3766645

 

 


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