YORA a Finalist at the Computer Excellence Award

The finalists in the Computer World Excellence award have been announced and Youthline’s Online Roster Application (Y.O.R.A) was amongst two other finalists in the “Excellence in the Use of ICT in Not-for-Profit Organisation” category.

 

Juha Saarrinen of Computer World NZ said “The work of not-for-profit organisations is arguably harder than for most businesses. While many of the same operational requirements and ensuing pressures apply to NPOs, resources to deal with them tend to be thinner on the ground. Many rely on volunteer efforts and have fixed budgets determined by funding and not revenue streams. This is where ICT can make a tremendous difference”.

 

Youthline needs to be able to roster over nine-hundred phone counsellors around the country, every day of the week. Youthline’s volunteers are stationed in ten call centres across New Zealand and take some 70,000 calls each year from young people.

 

Tim Jacobsen, software developer for Y.O.R.A, explains that the idea behind Y.O.R.A was to make it easy to use, accessible, flexible and time saving, making it more productive and automatic.