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Winter Community Newsletter 2010

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Article Index
Winter Community Newsletter 2010
Therapeutic Texting
Measuring Outcomes for Young People
Youthline Teams Up With MyiD
Our Partnership with Massey University
Manukau Centre Development
Youthline Receptionist Goes To Outward Bound
Youthline Turns 40
A Young Person's Journey With YTS
Urge Interview
Youthline Alternative Education
Research Symposium
Youthline Marae Stay 2010
Epsom house
Youth Mentoring Is
Something Worth Reading
Clinical Services Integration
All Pages

Youthline’s vision is to create communities which relate to the needs of young people, respond to them and support them to achieve their potential.  

How we create communities where young people thrive is an important question for Youthline and others who work with young people to think about.

One of the ways that Youthline creates strong communities is to train people through our programmes to give them the confidence and skills so they can help members of the community who call Youthline’s youth helpline and also take their skills into their families, workplaces and communities.   

Volunteering is not about providing a cheap option, even if Youthline had an “excess” of financial resources we would still be seeking to involve volunteers. It is a philosophical choice about how we create a civilised society where people respond to community needs and find solutions rather than relying on someone (and government) to do it!

It is also about giving our volunteers the skills to support and strengthen themselves and in turn their communities.

June 20-26 saw the celebration of Volunteer Awareness Week; this is an important time for a charity organisation such as Youthline to recognise and appreciate the great work, time and energy that volunteers provide.

Another key event in our volunteer calendar is the Youthline Marae Noho. This is a weekend Marae stay which is a key component of our volunteer training and an opportunity to reflect on our bicultural journey and build the Youthline community. As always, this year’s Marae in July was a special event with much food, connection, community and aroha.

Both volunteer week and the Marae have been particularly memorable occasions this year as we celebrate our 40th year of service to the community and recognise the generations of volunteers who have donated their valuable time and skill over four decades to help change the lives of thousands of young people. A huge thanks to all volunteers across the country.

Take care

Jayne Mercier - Acting CEO




Nā tō rourou, nā taku rourou ka ora ai te iwi
With your food basket and my food basket the people will thrive
Thanks to all the organisations and individuals that enable Youthline in our work with young people and families.
Its takes a village to make a difference and it is through the relationships with many people that Youthline has reached forty years of service.


Youthline continues to develop and expand upon the range of services offered to young people and their families, and we are incredibly proud of all that has been accomplished over the last fourty years. These achievements would not have been possible without the assistance of the organisations and individuals who are dedicated to assisting Youthline in its aim of creating communities which relate to the needs of young people, respond to them, and support them to achieve their potential.  
We take your support as a “vote of confidence” in the quality and quantum of Youthline’s work in the community and thank you for enabling us to be there for thousands of young people and families each year.



Work and Income
Youth Transition Services
The Lion Foundation
Child Youth & Family
Counties Manukau District Health Board
Manukau City Council
Ministry of Social Development
New Zealand Lottery Grants Board
Vodafone New Zealand Foundation
Family and Community Services
ASB Community Trust
Jay Jays
Fletcher Building
The Warehouse






Ministry of Health
Simpson Grierson
JR McKenzie Trust
Auckland City Council
The Department of Internal Affairs
Waitakere City Council
Manukau Community Foundation
Massey University
Auckland Airport
ANZ Staff Foundation
Ministry of Youth Development
The Southern Trust
Rotary International
Lions Clubs of New Zealand




Creative Communities NZ 

Guardian Trust
Pub Charity
The Trusts Charitable Foundation
John Ilott Charitable Trust
The CR Stead Trust
Sir John Logan Campbell Trust
Ministry for Culture and Heritage
NZ Post
Wiri Licensing Trust
West Georgia Trust    
B & J Murray Trust
JA Redwood Trust
Cathay Pacific
Leys Charitable Trust


















Therapeutic Texting: understanding text messaging as an e-therapy (Youthline, 2010)

Technology is an essential platform of communication for young people. Changes in online preferences and tools happen quickly. It is essential those working with them remain responsive in providing the means for enabling young people to live successful, well connected, and vibrant lives, in an increasingly digitalised world.

The Counties Manukau District Health Board (CMDHB) commissioned Youthline to scope and explore the potential development of online electronic and digital therapies, resources and services, particularly the use of texting for young people. This paper offers a broad discussion on the development of these electronic and digital therapies.
This paper presents some theoretical, academic and practical information to act as a foundation from which greater discourse and development of electronic therapies can take place. It includes:


• A literature review around electronic therapeutic intervention in practice with  a focus on text messaging

• Youth advisory consultation

• An analysis of Youthline’s Text 234 service

• A discussion of the potential use and implementation of electronic and digital resources and services in   Counties Manukau

• Recommendations for future work

For further information or a copy of the full report please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it




Measuring Outcomes for Young People

The scope of this project is to develop a simple yet effective standardized self evaluation tool that Youthline and other YOSS can use to evaluate their services and measure outcomes for young people engaging with the service. This evaluation framework must be able to capture the nuances and broad scope of work that Youthline engages in with young people. That is, youth development and youth-centered activities and advice for the young people and linking to traditional health services.

The outcome measure is a continuation of other Youthline research in partnership with CMDHB;  
“Are we doing a good job? Providing evidence of Youth One Stop Shops: the development of self evaluation capacity and an evaluation framework” (2008) and The Manukau Youth Development Model (2006)

Click here for details of other Youthline research and scoping papers.

These combined with other key youth development documents such as the Youth Development Strategy Aotearoa (Ministry of Youth Affairs, 2002) have been utilized in the scoping of the outcomes measure which will include:

•    Youth connectedness
•    Positive indicators/measurements of outcomes for young people
•    Core competencies of projects and programmes for youth

From the above, a key foundation for this evaluation tool and framework are the concepts of resiliency and connectedness. Improved resiliency and connectedness for young people are notions that encapsulate the holistic health and well-being experiences and outcomes that need to be measured by this evaluation tool. The tool will measure how resiliency and connectedness is improved through the young person using Youthline wrap-around services.

We have been given permission to use the Child and Youth Resilience Measure, developed in Canada, as this can be used across services and will yield data that can be compared against both national and international data. Youth advisory and engagement processes will be utilized throughout the project, in keeping with a youth development approach and to ensure relevance of the tool. Further, we are looking to partner in data collection with others in the sector including other alternative education and youth providers.

Currently the outcomes measure tool development is in its final stages and due to be ready for use late 2010.




Youthline Teams up with MyiD

Youthline has recently teamed up with The Business Store to link in with their successful MyiD programme. This is a new partnership between MyiD, Bluelight and Youthline which aims to help Youthline reach more young people around Aotearoa.

MyiD is a student membership benefits programme designed to provide savings for students, their families and provide additional revenue to schools while supporting ASB College Sport in its ongoing advocacy and coordination of secondary school sporting activity in Auckland.

MyiD approached Youthline because they respect and believe in the services that Youthline offer to young people all over New Zealand. Unlike other loyalty and membership programmes which require members to carry another card, MyiD is a very simple programme leveraging students existing student I.D. cards.

MyiD links with different suppliers around New Zealand to bring fantastic deals and discounts to secondary school students in Auckland, direct through their Student ID cards.  Suppliers sign on to provide students with an attractive discount price across all of their products/services or selected products of their choice. All the students need to do is buy from one of MyiD's participating retailers and present their Student ID card. They will then receive instant savings and benefits.

All student I.D. cards possess a magnetic strip which is integrated with supplier’s point-of-sale systems. Students present and swipe their card at participating supplier’s organisations and in doing so, a percentage of the rebate generated is paid back to the program as revenue.


MyiD will provide Youthline with a promotional vehicle to talk to this target audience. MyiD will be using various mediums to make sure that more students around Aotearoa are aware of Youthline and the services they offer. Some of these mediums will include access to Youthline banner placement throughout the MyiD website, newsletters and text messaging along with Youthline newsfeed updates, polls and quzzies. MyiD will also be hosting over 250 events throughout the year in Auckland alone, and will promote Youthline services alongside the benefits of the programme.
This fantastic opportunity will not only help towards but overall will contribute towards making more young people aware of Youthline and the services that they offer.



Massey University on the Pathways to Resiliency Research Project
Our partnership with Massey University on the Pathways to Resiliency Research Project is well into the second phase of following up with young people we interviewed a year ago and beginning qualitative interviews. It is wonderful to meet up and see how much can change for a young person in a short time!

The Pathways to Resiliency project is a long-term study (8 years) looking at how young people in Aotearoa-New Zealand do in their lives and how things turn out for them. It aims to better understand what helps them thrive and survive and to learn about what types of experiences hold them back

The research is ecological – it looks at young people’s whole environments. It explores how they see themselves, their relationships with their friends and family/whanau, how they experience their communities, what services they have used and what that’s been like for them.  It has a particular focus on young people facing significant risks or who are vulnerable.

The research is linked into an international study focusing on young people’s pathways to resilience. This work is based in Canada and is being led by the Resilience Research Centre, directed by Professor Michael Ungar of Dalhousie University.

For further information click here





Manukau Centre Development
Manukau Youthline has gone from leaps to bounds over the past month! Not only have we gained resource consent for the transportable, we have secured building consent for the fire station and identified a preferred tender.

We're are also pleased to announce that we've secured funding from the Lottery Community Facilities Fund towards the Youthline Manukau redevelopment. This $500,000 will be used toward the construction, fees and equipment needed to continue to carry the project forward.

This is an incredibly exciting time for the community and we warmly welcome you all to come down, say hello and visit the site throughout this memorable time. It would be a pleasure to talk you through the progress and the differing stages of the Manukau Youth and Community Centre.



Youthline Receptionist goes to Outward Bound

At the beginning of June Youthline’s Receptionist Jasmin Albert set off to Outward Bound on their three week Classic course. Situated just out of Picton in a place called Anakiwa Jasmin arrived at Outward Bound not really knowing what to expect.


The first day kicked off with a powhiri, followed by getting placed into a watch group made up of 14 people between the ages of 18 – 26. This group became Jasmin’s family for the next 21 days. Each morning at Outward Bound Jasmin was required to go on a 3.2 km run followed by exercising in the mud and then swimming around in the freezing cold ocean.


Some of the highlights for Jasmin were: sailing for three days on a boat on which the whole group slept, ate, rowed and went to the bathroom for three solid days. She also really enjoyed climbing to the top of Mount Baldy. “It was such an amazing view once we reached the peak of the mountain which was 1315 meters above sea level. You could see snow on the tops of the mountains in the distance and the bottom of the North Island.”


Jasmin says that her worst experience at Outward Bound was the first tramping trip she went on with her watch group. This was a two day tramp that Jasmin describes as the longest walk she has ever been on in her life.


“I would definitely recommend Outward Bound to anyone who wanted to get out of their comfort zone and learn more about themselves and their boundaries. It is a great experience and it really helps you to find out the things you can achieve that you never thought you could.”





Youthline Turns 40

Past and present friends and members of ‘Youthline Wellington’ celebrated Youthline’s 40th year anniversary by providing telephone support to New Zealand’s youth this month at their ‘Ruby Celebration’.


DJ Kava of Fried Chicken Soundsystem and Bar Manager ‘Eddy’ were on hand to ensure a successful evening celebrating 40 years of giving back to the youth of our community at Zeal, one of Wellington’s prime youth venues.


The Youthline concept was initiated in 1970 by Father Felix Donnelly in Auckland after it was noticed that exisiting services were not reaching the younger population. Youthline Wellington, taking over from the then drop-in organisation Teen-Aid, began the following year with the aim to provide local counselling by youth for youth. This remains one of its great strengths today. “While many things have changed since the service first began as a telephone-only support service, the same goals remain, such as the emphasis we place on encouraging, facilitating and supporting the rights of young people to make their own decisions.”


Youthline Wellington, operating within the Youthline national framework, continues to provide a unique service in the Wellington region across to Nelson and Marlborough where those who are most up to date with what it is like to be young, youth, are encouraged to take on a leadership role of as volunteer counsellors or supporting education visits. Ellen Anderson, Education Coordinator, describes this development of local youth as “a ‘youth for youth’ focus providing unique opportunities for young people to connect with other young people.”


Youthline’s activities in Wellington include supporting the 24 hour helpline and texting service, covered by over 60 trained volunteer counsellors, and a range of education programmes and community education sessions. Youthline Wellington’s Coordinator Vicki Beachen believes that the success of the non-profit organisation lies in the passion and commitment of its volunteers. “Most of our volunteers are aged between 18 and 30. They give hundreds of hours each year on top of their work or studies to support New Zealand’s young people”.







A Young Person's Journey with YTS

When he became involved with Youth Transition Services (YTS), this 16 year old male was in residential care in South Auckland, with court documents stating that “living at home was simply not an option”. When asked what he wanted to do, it seemed his only honest answer was to be able to “go home to mum”. With rare insight, he acknowledged that in order for this to happen, he would “have to make some good choices”. With guidance from YTS, he enrolled in an automotives course at Regent Training Center in order to gain work experience.


Unfortunately after some challeneges he became discouraged. For a short while, he was living on the Independent Youth Benefit, and it was hard for him to keep healthy boundaries or resist peer-pressure. During this time, his YTS youth worker remained consistently supportive towards him. She provided practical help, such as transport to WINZ. She also was dedicated to making regular phone calls and visits to his course. She also maintained open communication with his course tutor and mother, joining her at Family Group Conference meetings.


The interaction between him and his YTS youth worker fostered a caring relationship allowing him to successfully graduate from the course. A while later, he re-engaged with his YTS youth worker. To support him, he brought his best friend and his proud mother with whom he’d reunited. He also had more self-confidence, which was reflected in his higher aspirations to begin tertiary study. With support from YTS, he successfully enrolled at Unitec. He had some concern about being ineligible for a student loan – so his YTS youth worker contacted the university and successfully facilitated support. Since last contact, he has already completed several unit standards and really loves the course. When his youth worker reflects on the journey they have shared together, she has the utmost hope for him and believes this further highlights the true value of this work.


Youth Transition Services
“imagine it, achieve it, become it!”

Youth Transition Services (YTS) is a FREE service provided by Youthline for 15-19 year olds who have left or are leaving school.


Why would I want to register with YTS?

By linking with YTS you link up to a wide range of free advice, information, resources, and opportunities. We have lots of cool free stuff available including vouchers, discounts, and prizes including winning an amazing $1000 scholarship to help with the costs of future study! We can also link you with good people, help you with your CV, job interview skills, and with getting a drivers license.


Once registered, if you want it, our confidential one-on-one support and guidance can help you to:

- Identify what you want out of life
- Figure out what you enjoy doing
- Develop your skills and talents
- Plan the best path to take
- Achieve your career goals

Free text "YTS" to 234
Check out our website www.youthline.co.nz/yts
Call us on (09) 361 4775  or 0800 2 YOUTH
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it



Urge Interviews Pop Rock Band Shotgun Alley
 “We want to hear from prominent New Zealand celebrities about their experiences!”

This is the message that Youthline received from workshops with young people discussing the youth health information website, Urge/Whakamanawa. Young people were passionate about hearing from local celebrities about their experiences growing up, dealing with peer pressure, knowing their own culture, and finding their future career paths.

The latest interview is with Shotgun Alley’s bassist Josh Grant Betty and lead guitarist and vocalist Davie Love. These two interviews can be viewed on www.urge.co.nz. Josh and Davie talk openly about their experiences and highlights of being in the pop rock band Shotgun Alley and the struggles they have had to overcome to get to where they are today.
Youthline is looking for more people to interview for this new section of Urge and welcomes any suggestions or offers to This e-mail address is being protected from spambots. You need JavaScript enabled to view it




Youthline Alternative Education
Youthline provides an Alternative Education service for young people who have been excluded from mainstream schooling and is in its tenth year of delivering this service.


Alternative Education is for young people aged 13-15 and students spend anything from one term to two years in the programme. The focus of Youthline's Alternative Educaiton is to support students to return to mainstream school, through increasing their numeracy, literacy and social skills. 


In 2009 our programme had the highest successful transition rate it the Central Alternative Education Consortium. Youthline is proud of the hard work done by students and the tutors who support them.


click here to read a feature published in the New Zealand Herald about Alternative Education.



Research Symposium

We are in the process of organising a Research Symposium for late 2010 which will include our Outcomes measure project and speakers from Massey University. Watch this space for further information.




The Marae Stay 2010

Nā tō rourou, nā taku rourou ka ora ai te iwi
- With your food basket and my food basket the people will thrive


The Youthline Marae stay for 2010 took place on the 17th and 18th of July. This year was very significant because we were not only celebrating our 14th year staying on Te Puea marae but also Youthline’s 40th anniversary.


At least 100 people attended the powhiri on the Saturday, being welcomed onto the marae in torrents of rain, which cleared almost straight after the karanga finished. There was a huge staff representation on the day. It is fantastic for our new volunteers to see that kind of support from staff, particularly since the marae can be thought of as the journey to the center of the organisation – for many, falling just before they begin having their first volunteer experiences in “the hub”. Thank you so much to the Youthline staff for attending this powhiri and particularly to those who went above and beyond, offering support wherever needed – like a real whanau.


I was blessed with the opportunity to perform the kai karanga alongside Camille (Cherrill’s niece). This was one of the most moving and profound moments for me to be a part of and I felt so humbled to be involved in the powhiri process as a non-tangata whenua woman, with the support, guidance and teachings of those who are.

Inside the Wharenui as part of the powhiri, the mihi’s spoken were unsurprisingly very culturally diverse. Youthline youth worker Henry – Samoan from Wanganui – spoke in English, Youthline volunteer Phillip from Taiwan – spoke in Maori and longtime Youthline volunteer John – Pakeha – spoke in Maori. Followed by this, Kaumatua Rawiri and Jayne (as acting Youthline CEO) spoke to staff and volunteers. Both of their speeches were extremely moving, drawing on their own personal journeys and sharing from the heart with openness and transparency. This rolemodelling was much appreciated by volunteers, since they would have an opportunity to do sharing in a similar way throughout the weekend. Jayne honoured Stephen in his absence and his amazing leadership, and spoke to the role that Youthline has had in her life - really highlighting the varied ways Youthline has an impact on so many.


Rawiri shared a heartfelt story about the importance of whanau, and providing unconditional aroha for young people. He highlighted the organisations role in encouraging young people to find the ‘constants’ in their lives, things that will keep them going when times get tough. His question for us to consider was “what is whanau?”, and challenged us to help young people ask that question themselves when seeking support. Jayne, on behalf of Youthline, accepted that challenge wholeheartedly.


This year, the marae team consisted of twenty extremely dedicated volunteers and staff, led by Phillip Chao and myself. Thank you to the team for their incredible support: meeting monthly since February. The goals for the weekend as a group were to strengthen connections within the Youthline community, engage in thinking about culture and reflect on how one’s own culture relates to biculturalism and foster personal growth, self-awareness and resilience. Their tasks as a team was to organise everything from the registration packs (consisting of booklets of waiata, the history of the Youthline wananga and the legacy of Te Puea Marae) and advertising for the event, to seminars on bi-culturalism (including understanding tikanga and kawa). Also, a pre-wananga barbeque gave newer volunteers an opportunity to connect before the marae, learn waiata and the powhiri process.The marae team also volunteered to give some amazing workshops at the marae. These included poi-making, haka, pepeha and waiata, theatre-sports, providing lots of variety and opportunity for people to engage.

Another huge thank you goes out to Wendy who organised all of the amazing food including pikelets and cream, hearty soups, vegetarian curry, beautiful hangi and Pavlovas, as well as lots of fresh fruit and bread. Not only did this nourish our puku’s, but it’s been clearly explained to me (and sung about at the marae) that the kitchen is the engine of the whole marae. A common saying is, “if it’s all good in the back, it’s all good out the front, and everything, then, is all good!” Sharing food at the marae together is about cleansing tapu, and connecting over our commonalities, reflecting on our differences, and sharing nourishment. Thank you to Wendy, Cathy and all those that helped in the kitchen over the weekend.

Youthline staff member Julian and the marae team facilitated the Marae concert, held on Saturday night. Performances included haka, fantastic mc’s and music, funny skits, great songs, gorgeous dancing, “lean on me” sung as a group and fantastic fire poi. It really revealed the hidden (and not-so-hidden) talents of our volunteers and staff.
A signed book with heartfelt messages from Youthline was presented to the tangata whenua of Te Puea marae. Julian created a slideshow of photographs from the weekend as a gift to the volunteers and there were emotional mihi’s of thanks to those who have been touched by the weekend, for those who led, and those who put their hearts out there over the weekend.


Where to now? I have thoughts of turning the marae team into  a “biculturalism team” –  providing opportunities to take the marae organizing one step further, such as learning Te Reo (mihi’s, karanga’s, karakia’s), poi, and waiata. This would include better understanding concepts unique to Maori culture and their mental health models. Perhaps most importantly, we would look at ways to strengthen our special connection with Te Puea marae, such as offering our help to them and perhaps volunteering in areas with high Maori populations. The goal is that each marae is a unique experience, giving opportunities for young leaders to step up, and creatively foster bi-culturalism as a way to engage and empower our communities.

He aha te mea nui o te ao? He tangata! He tangata! He tangata!
What is the most important thing in the world? It is people! It is people! It is people!


Written by Morgyn Hartdegen





Epsom House
Youthline has been working alongside Epsom House once again running their personal development programme to year 11 and 12 boarding students. The programme is an adaptation to Youthline’s Standing Tall programme that is currently being run throughout highs schools across Auckland. Epsom House is a boarding facility part of Epsom Girls Grammar School that provides accommodation for 118 girls and is located within the school grounds.


This programme was facilitated by Youthline Interns Morgyn Hartdegen and Antonia Hunt and took place over a duration of 8 weeks. The programmes aim was to take the students on a journey of self discovery. Covering self awareness, relationships, strategies to deal with stress, self image and dealing with the media.

This was Morgyn and Antonia’s first ever time facilitating a group and they both really enjoyed the experience. Throughout the development programme they found that the students became more and more passionate and confident in their own skin.


Antonia describes the experience as really fun. “I really loved it. It was really great to learn a lot about facilitating and working on such a personal level with these girls. It was such a fun and relaxed environment.”


One of the key learning experiences for Morgyn was learning how to listen to what was happening underneath the surface levels of the girls. This has really helped her to feel more confident in the way she acts with young people and reminds her of what it is like to be a teenager.


“The girls have really humbled me. They were so inspiring to me as a facilitator and the level of maturity and potential amoungst the group has left me nothing but inspired. It was amazing to see just how much these girls really believe in their futures”, says Morgyn.


Both Antonia and Morgyn are really looking forward to continuing to run this programme and the relationship with Epsom House in the future.





Youth Mentoring Is:
…The process by which a more experienced, trusted, guide forms a relationship with a young person who wants a caring, more experienced person in their lives, so that the young person is supported in growth towards adulthood and the capacity to make positive social connections and build essential skills is increased (The Youth Mentoring Trust).


Mentoring is one of the new orders being introduced as part of the Fresh Start reforms through Child Youth and Family Youth Justice. Under the reforms, people involved in a youth justice family group conference will play a big role in deciding which programmes are best for the needs and circumstances of the young person – whether is be mentoring, drug and alcohol education, or parenting programmes, as well as the more traditional supervision with activity or residence, and supported bail programmes.


Youthline is one organisation testing mentoring options for young offenders. Mentors meet with their mentee for a minimum of an hour each week, with the goal being to maintain this for the duration of a year.


Every mentoring relationship is different, because people are different! But this is one of the best things about mentoring. What you spend your time doing is decided by the young person and their mentor. Examples of things they might do together are go for a bush walk, check out a local community centre, play a game of basketball, do something creative together, grab some lunch, and anything else the mentee might enjoy doing!The mentor should engage the mentee in activities that assist the mentee to develop a positive sense of self, self-control, decision making skills, a moral belief system and pro-social connectedness.


Some activities the strengths-based mentor can initiate are; finding out and doing things the mentee likes to do, finding out and doing what the mentee does well, connecting the mentee to other organisations and people, connecting the mentee to community activities and encouraging the mentee to join boards, faith based or voluntary organisations. Mentors should consider activities that the young person can continue after the relationship has ended and be guided by young people’s preference for leisure activities.


Mentors can also help the young person with things they might like to improve in their life or look at where they might see themselves in the future, and provide guidance to help them get there. Clare, who works for Youthline mentoring a 16 year old girl says “It’s all about helping my mentee recognise her own strengths and possibilities, and finding practical ways to get her heading in the right direction.” The mentor and young person collaboratively develop goals, and keep these in mind when they meet together. These goals can relate to the mentee’s wider world, and may include goals related to improving skills in something, goals concerning relationships with family and friends, and goals about their social life or their health. Whatever the mentee’s goals are, their mentor is there to support them in obtaining them. “It’s really important that the mentees goals are achievable, so the young person can succeed, and is therefore motivated to take that next step towards a brighter future”, says Clare.


The strengths-based mentor needs to remain focused on the young person’s potential, despite personal and contextual challenges and often hold the hope for the future, even before the young person can see this for themselves. A key characteristic of a strengths-based mentor is having high expectations for their mentee. As many at-risk youth may have had their competencies negatively stereotyped this must be actively countered by the mentor.







Something Worth Reading
South Auckland’s freshest Poets the South Auckland Poets Collective (SAPC) launched the release of their DVD and book “Something Worth Reading” on Friday July 30th (National Poetry Day) at Te Puke O Tara in Otara.

SAPC is a collection of 14 young Pacific writers/poets and performers aged 19 to 35 from all areas of South Auckland. SAPC meet once every fortnight at Youthline Manukau to write and rehearse their poems through song, drama, spoken words and rap. They have been collaborating together since November 2007 and have preformed their works at many festivals and events throughout Aotearoa. Youthline's team members Ramon Narayan and Grace Taylor have supported this initiative from the beginning.

The evening was a huge success with many people from the Manukau community attending, local media and great support from Youthline staff members.

Their was wonderful food provided throughout the night by the Otara Youth Collective and an impressive performance featuring the South Aucklands Poets Collective with DJ Exile on the decks. The evening concluded with the premiere screening and launch of the much anticipated South Auckland Poets Collective DVD & Book “Something Worth Reading”.  

For only $25 you can purchase both the book and DVD. The money that is raised from the book and DVD will go towards further printing of books and national tour fundraising.

If you would like to purchase this amazing product please email Grace at This e-mail address is being protected from spambots. You need JavaScript enabled to view it



Clinical Services Integration
Things are full steam ahead and more than half way through 2010!! Youthline’s Clinical Services Department brings together a multi disciplinary team working to achieve Youthline’s Clinical vision of developing a learning, reflective community of specialists who work to bring quality to Youthline’s services and wellbeing to Youthline’s clients.

Clinical services are continuing our challenge to improve integration between different service areas. We are currently in the process of combining the Youth Helpline Triage with the Specialty Assessment Services referral line to create a seamless service for those wanting immediate assistance and those looking for ongoing support from our counselling and youth worker team. These teams provides a range of services including face to face and/or family counselling, youth work including mentoring and youth transition services and/or youth development programmes.